Refund policy

Our 14-day refund window

You may request a refund for an individual workbook purchase within 14 days of the purchase date. Send the request from the email address used at checkout and include the workbook name. You do not need to provide card details.

Delivery and access problems

If checkout succeeds but the workbook is not available, contact us immediately. We will first try to restore access. If we cannot provide the purchased workbook within two business days after receiving the information needed to find the order, you may choose a full refund instead.

How refunds work

• Email support@learnwithjiyeon.com with the order email and workbook name.
• Approved refunds are returned to the original payment method; we do not issue cash, gift-card, or bank-transfer alternatives.
• We do not deduct a restocking or processing fee from an approved refund.
• Your workbook access may be disabled after a full refund.
• Bank and card processing times vary, so an approved refund can take several business days to appear.

Promotions, duplicate orders, and abuse

Refunds for discounted purchases are based on the amount actually paid. Duplicate charges and clearly accidental duplicate orders will be refunded after verification. We may refuse repeated or abusive refund requests, attempted redistribution, or requests made after the 14-day window, except where applicable law requires a remedy.

Your statutory rights

This policy does not limit rights that cannot be excluded under the consumer laws that apply to you, including remedies for digital content that is faulty, materially misdescribed, or not delivered.