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Customer support

Tell us what went wrong and include enough information to locate the order. Never send your full card number.

Last updated August 4, 2026

Email support

Write from the address used at checkout and include the workbook name.

support@learnwithjiyeon.com

Or use the secure contact form

For download or access help

Include the order email, workbook name, approximate purchase time, and a description or screenshot of the error. Do not include your full card number or account password.

For a charge or refund question

Include the order email, workbook name, amount charged, and the last four digits of the payment card only if needed to distinguish between multiple orders. Read the refund policy for the full process.

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